| Date |
Highlights |
Play |
Download |
| 23/06/2009 | Top negotiating tips, Number 1 skill for agents, Offer to give something to get something back |  |  Download |
| 22/06/2009 | Get something in return when negotiating, Agency profit levels, Feedback on building report at listing | | Download |
| 19/06/2009 | Telephone prospecting - good or bad for business?, Point of difference and marketing customer service, Pods | | Download |
| 18/06/2009 | Bonuses and Property Managers, Training and delivery of Customer Service, Outsourcing | | Download |
| 17/06/2009 | Best systems for Customer Service, Origin of buyer enquiry, Twitter to develop new business | | Download |
| 16/06/2009 | Most visited areas on your internet site, Customer service 'buy in' - Barrie Magain, What is out job? Mark McLeod | | Download |
| 15/06/2009 | The most measured KPI's, Barrie Magain sets the vision for customer service, Should you be recommending a building inspection on listing? | | Download |
| 12/06/2009 | Be different with your personal marketing, What to do with the Focus Group results, Who owns the data | | Download |
| 11/06/2009 | Focus Group and courtesy with Robert Bevan, Julie Ryan on contact methods, Do the state based Instututes work? | | Download |
| 10/06/2009 | Mark McLeod and James Tostevin on commission, 3 key things to running a successful focus group, Why we don't like to use our own name | | Download |
| 09/06/2009 | Focus Group mechanics, Develop your pitch - Julie Ryan, Market has created a 'false buoyancy' | | Download |
| 08/06/2009 | Setting up a Focus Group, Personal Marketing, Mark McLeod on the Property Clock | | Download |
| 05/06/2009 | The presentation close, Auction day is sale day, Impact of flooding on prices | | Download |
| 04/06/2009 | Discuss your services, Build relationships with buyers, Buying real estate OS | | Download |
| 03/06/2009 | 6 Step Listing Presentation, Offer buyers help, 'Same game different rules' - Craig Yarrow | | Download |
Contributors
